Customer satisfaction is important to us. Our 14-Day Return Policy allows eligible products to be returned if they do not meet your expectations, subject to the conditions outlined below.
14-Day Return Policy
Eligible products may be returned within 14 days from the date of delivery. Return requests submitted after the applicable period may not qualify for a refund, exchange, or store credit.
Eligibility
Returned products must be unused, undamaged, and in their original condition with all tags, manuals, accessories, and packaging included. Proof of purchase or order confirmation may be required to complete the return process.
Non-Returnable Items
Certain products are not eligible for return, including perishable goods, personalized or customized products, personal care and hygiene items, gift cards, downloadable products, and items specifically marked as non-returnable at the time of purchase.
Cash on Delivery Orders
Cash on Delivery (COD) is the exclusive payment method available on this website. Approved refunds for eligible COD purchases will be issued through authorized refund methods, such as bank transfer, UPI, or store credit, following inspection and verification of the returned product.
Return Request Process
To initiate a return, customers must submit a return request through the support options available on the website. Return requests should include the order number and a brief description of the reason for the return.
Return Authorization
All returns are subject to approval. Once a request has been reviewed, customers will receive instructions regarding packaging, shipping, or pickup arrangements, where applicable. Items returned without prior authorization may not be accepted.
Inspection of Returned Items
Returned products are inspected upon receipt to verify their condition and eligibility. Products that do not meet the requirements of this policy may be returned to the customer without a refund or exchange.
Refund Processing
Approved refunds are generally processed within a reasonable timeframe following successful inspection of returned products. Processing times may vary depending on operational requirements and the selected refund method.
Exchanges
Eligible items may be exchanged for the same product, subject to stock availability. If a replacement item is unavailable, an alternative resolution, including a refund or store credit, may be provided.
Damaged or Defective Items
If an item arrives damaged, defective, or incorrect, customers should report the issue promptly through the support channels available on the website. Supporting photographs or documentation may be requested to facilitate the review process.
Missing or Lost Orders
Customers who believe their order has been lost or not delivered should notify support as soon as possible. Delivery records may be reviewed to investigate and resolve the matter appropriately.
Shipping Charges
Shipping and handling charges are generally non-refundable unless the return is due to a verified product defect, shipping error, or fulfillment issue attributable to our operations.
Order Cancellations
Orders may be canceled only before they have been processed or dispatched. Once an order has entered the fulfillment process, cancellation may no longer be possible and the order will instead be subject to this Return & Refund Policy.
Fraud Prevention
We reserve the right to deny returns, exchanges, or refunds where fraudulent activity, abuse of this policy, or excessive return behavior is reasonably suspected.
Policy Updates
This Return & Refund Policy may be modified periodically to reflect operational, regulatory, or service-related changes. Updated versions will become effective immediately upon publication on the website.
Acceptance of Policy
By placing an order through this website, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy.
